Frequently Asked Questions (FAQs)
* Note: This feature is available to Kettering members only.
Q: I am a Kettering member - how do I Activate my account?*
A: Your Kettering account is tied to your email address. If you have been a member for more than a year, it is the same email address we had on record for our old (now defunct) Yahoo Group. Follow these steps:
- From any Kettering website page, select Login from the upper right hand corner
- Select Forgot Password and follow the prompts to reset your password. (An email will be sent to the email address)
- After resetting your password, log into the site
- Select your name in the upper right hand corner
- Select Edit profile
- Make any necessary changes and complete the profile
- Your account will be now be Active
Q: I’m a member and my email ID is not recognized, what do I do?*
A: Contact the Kettering membership chair at membership@ketteringexecutivenetwork.org
Q: I get a message that states that the site is not secure. Is the site not secured?
A: The site is fully secured. Make sure that you use the Ketteringexecutivenetwork.org link or www.ketteringexecutivenetwork.org. You may be redirected to ketteringexecutivenetwork.wildapricot.org All three of these URLs are secure and safe.
Q: I forgot my password. How can I reset it?*
A: Go to the ketteringexecutivenetwork.org site and select LogIn in the upper right hand side. A small popup window should appear that contains the login fields and a link to reset your password via your email address.
Q: Which browser works the best with the new Kettering website?
A: Chrome. Other browsers may work, but may not be fully operational.
Q: How do I Upgrade or Change my membership level?
A: Here are the quick steps:
- Select Login from the upper RH corner
- Select View Profile by selecting your name in the upper RH corner
- Select Change Membership Level (blue button under Membership Level)
- Follow the steps through payment and you will be all set.
Q: What solution is Kettering using to manage the Kettering organization?
A: Kettering is using a Software As A Solution (SAAS) that is hosted by a company called Wild Apricot. They maintain, backup and manage the solution features. Kettering maintains the actual content.
Q: I have a technical question / issue or suggestion for the website. Who do I contact?*
A: webmaster@ketteringexecutivenetwork.org
Q: I am hosting a Kettering event, who do I contact to get it on the calendar?*
A: To get a Kettering event on the calendar, contact ketteringadmin@proapg.com and cc events@ketteringexecutivenetwork.org
Include the following information in the communication:
- Date
- Start & End time
- Location / venue
- Host name & email contact
- Topic / title of event
- Short topic summary
- Event agenda (if applicable)
- Speaker name (if applicable)
- Speaker bio (if applicable)
- Speaker linkedIn path
- Participant cost (guest, members, premium members)
- Fee schedule
Q: How do I add a new Blog category?*
A: Send an email to: webmaster@ketteringexecutivenetwork.org
Q: When do you use a Blog vs. Forum?
A: Blogs are intended for one-way communication outwardly bound. Ex.) Announcements, Job Postings, etc.) Forums are intended to be more interactive (two-way) communication or chat. Ex.) You could ask the question, "Who has the best IT resume example?" Then members can respond.
Q: How do I update the email address Kettering using to contact me?*
A: After you log into the site, select your name from the upper RH corner. Select Edit Profile. Locate your email address and change it and save your profile.
Q: How do I find out whats new with the website?*
A: Click on the Members menu item and you will find a monthly listing.
Q: How do I get listed on the Pay-it-Forward, Members in Transition list?*
A:
- Log into the Kettering site
- Navigate to the Home page
- Click on your name in the upper RH side
- Click on "View your Profile"
- Click on "Edit"
- Scroll down to, "Current Employment Status"
- Select, "Not Employed, but seeking"
* Note: This feature is available to Kettering members only.